"Excelsior Hotel Baku" işçi axtarır - VAKANSİYA
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POSITION Food & Beverage Manager
DEPARTMENT Food & Beverage
RESPONSIBLE FOR
Restaurant
Bar
Room Service
Conference & Banqueting
REPORTS TO: General Manager
PRIMARY OBJECTIVE OF POSITION
Under the general guidance of the General Manager assess, evaluate and ensure that long-term and short-term goals of all Food & Beverage operations are met. To direct and manage all food & beverage activities to maximise food & beverage revenue, profitability and quality goals by developing and executing marketing strategies, up-selling strategies, controlling costs, and by providing quality service and products to guests.
TASKS, DUTIES AND RESPONSIBILITIES
ASSESS, EVALUATE AND ENSURE FOOD & BEVERAGE GOALS ARE MET
• Develops, implements and evaluates the hotel’s marketing plan, general business plan, marketing and sales strategies to ensure optimum guest satisfaction, sales maximisation and profitability
• Monitors present and future trends, practices and systems in the food & beverage industry to ensure that the hotel’s food & beverage operations are competitive in the market place
• Participates in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration
• Randomly inspects all food & beverage regions on a daily basis to ensure facilities and equipment are clean, well maintained and replaced if necessary
• Checks the food & beverage outlets’ reservation lists, hotel arrival list, conference guest list, and VIP list to ensure that own staff is aware of VIP guests
• Is proficient in all food & beverage procedures to be a resource when needed
• Challenges employees within department to achieve optimum food cost percentage and service per employee
• Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
• Monitors food & beverage sales regarding discounts
• Audits food & beverage services and quality on a regular basis and develops and implements strategies to improve results
• Plans and co-ordinates in-house activities and package plans with Executive Chef, Director of Sales and Rooms Division Manager
DIRECT AND MANAGE FOOD & BEVERAGE DEPARTMENT TO ACHIEVE FOOD & BEVERAGE GOALS
• Utilises leadership skills and motivation to maximise employee productivity and satisfaction
• Monitors hotel’s overall service and team work daily, and makes recommendations for improvement to Department Heads
• Selects and develops strategies to improve guest service, food production techniques and efficiency
• Analyses financial reports relating to food & beverage, and takes corrective action and follow-up
• Achieves goals for “willingness to return”, “customer complaints per thousand” and “customer comment index”
• Manages and co-ordinates pricing and preparation of menus, beverages, and wine lists by taking the following into consideration:
- local requirements
- market needs
- competition
- trends
- potential costs and labour costs
- availability of food & beverage products
- merchandising and promotions
• Approves all wine purchasing, and other food & beverage items in accordance with corporate quality standards
• With Executive Chef, maintains an updated recipe file for all food and beverage items to include:
- sales history
- sales mix
- actual costs
- potential costs
- par stocks
- production time
• Prepares food and beverage business plan based on input from food and beverage Department Heads
• Assists in the development of the hotel’s annual business plan, by developing strategies to increase sales in food & beverage
E-mail: hrm@excelsior.az
