"Fairmont Baku" işçi axtarır - VAKANSİYA

Front Desk Agent

RESPONSIBILITIES:

•  Ensuring that all Fairmont Hotels & Resort service standards and operational procedures are adhered to in all interactions with Guests and colleagues.
•  Providing prompt, attentive service either directly to the Guests or colleagues using the Guest’s name.
•  Reviewing reservations and Guest preferences to ensure all standards are met.
•  Constantly seeking to identify Guest preferences, acts upon them and makes sure to pass on this information to colleagues updating the Guest’s profile.
•  Constantly seeking to anticipate Guest needs and requests, actively engaging our Guests.
•  Ensuring the highest possible revenues are generated for the hotel through upselling programs.
•  Adheres to and promotes the company’s health & safety policies to ensure a safe work environment and is knowledgeable about all safety & emergency procedures.
•  Acts as a role model for colleagues and strives to raise quality standards which others will aspire to.
•  All other duties as assigned

QUALIFICATIONS:

•  Proficient in the English language (spoken & written), good knowledge of Azeri and  Russian
•  Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
•  Must be flexible in terms of working hours (24-hour operation, 7 days a week)
•  Must have excellent written/verbal communication and Guest interpersonal skills
•  Self-motivation and organizational skills and the ability to take initiatives
•  Recognized commitment to Guest service, exceeding Guest expectations and anticipate needs.
•  Has outstanding Guest services skills, professional presentation, and sophisticated communication skills
•  Ability to deal with Guest concerns in an empathetic and business-oriented manner.
•  Self-motivated and able to make quick decisions, solve problems, initiate action and complete assignments on a timely basis. .

E - mail : aze.careers@fairmont.com