"Winter Park Hotel" işçi axtarır - VAKANSİYA

We are opening Soon

Learn more about us  by clicking the link   http://www.winterparkhotel.net/

Position: Guest Relations Supervisor

Job brief:

We are looking for an outgoing Guest Relations Supervisor to make clients feel at home and to guarantee their contentment. You will furnish clients with above-and-beyond service to ensure a memorable and genuine experience. The goal is to sponsor a helpful image by honoring guests’ requests and to achieve high levels of guest satisfaction and engagement.

Responsibilities

•Ensure and provide flawless, upscale, professional and high class guest service experiences
•Analyze customer feedback and provide strategic direction to continuously improve overall rating
•Respond to guests needs and anticipate their unstated ones
•Expect and react promptly to guests’ requirements and inquires
•Actively listen and resolve guests’ complaints
•Oversee and coordinate all arrivals and departures of special guests (VIPs, VVIPs)
•Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
•Promote all amenities, conveniences and programs offered
•Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
•Appraise team’s performance and produce reports
•Examine activities logbook, assign tasks appropriately and implement control schedule daily

Requirements

•Proven working experience as guest relations agent/supervisor
•Working experience in hospitality
•Adequate knowledge of personalized services principles and processes
•Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
•Familiarity with industry’s latest trends
•Proficiency in English, Russian multilingualism will be considered an asset
•Guest service orientation and drive
•Excellent problem resolution skills along with outstanding communication and active listening skills
•Ability to work flexible hours
•Highly responsible and reliable with a professional presentation
•BS degree in hospitality management, business administration or related field

Interested Candidates, please send your CV to  hr@winterparkhotel.net
Please type  “Guest Relations Supervisor”  in the subject line of your message.
CVs without position name Indication in subject will not be considered