"Bilgah Beach" işçi axtarır - VAKANSİYA

Position: Front Office Guest Service Manager at Bilgah Beach Hotel Baku,

About Bilgah Beach Hotel:

Bilgah Beach Hotel idyllic seaside retreat is conveniently located 10 minutes from the airport‚ with sophisticated facilities and superior service that redefine prestige. Here‚ soothing spa treatments‚ exceptional dining options and modern accommodation combine to ensure a memorable experience for every attendee. Set alongside a 300 metre stretch of beachfront on the Caspian Sea‚ Bilgah Beach Hotel offers contemporary luxury just minutes from Baku’s bustling City Center.

General purpose:

Ensure that all guests’ needs and requirements are met and or exceeded, providing at all times the highest level of service and satisfaction by working closely with all Guest Services departments and liaising with all other relevant departments

Main Duties

• To ensure smooth and efficient daily operation of the Guest Services Operation ensuring that all hotel guests and visitors receive an optimum level of service and care at all times.
• Handling cashiering during the guest interaction and guest departure as per hotel standards 
• Ensure that the highest quality service is delivered by all Guest Services members as per hotel standards
• Lead and motivate the team, ensuring maximum colleague productivity.
• Maintain open line of communication and ensure customer complaints/feedback is handled effectively and efficiently by liaising with other related departments.
• Demonstrate a full understanding and knowledge of all in-house services, facilities, amenities and functions.
• Ensure that all Guest History Files are well maintained by supervising maintenance of guest history records and carrying out regular spot-checks on the quality & usefulness of the information.
• Ensure that all guest arrival and departure procedures are completed as defined in the Guest Services SOP Manual.
• Co-ordinates and liaises with members of the Guest Services at all times, delegating responsibilities and ensuring continual communication feedback.
• Maintain a high quality standard and productivity as well as a high level of communication within Guest Services as well as other departments.
• Monitor the level of service provided by the department (i.e. by analysing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis and corrective action.
• Handle customer complaints and feedback according to hotel standards ensuring complaints are recorded when necessary.
• Work in partnership with Front Office, Reservation, Sales & Housekeeping to ensure guest’s needs are determined and met in regard to room and room amenities requirements.
• Supervise the daily allocation of VIP rooms and selection of appropriate VIP amenities.
• Carry spot-checks on, in-room VIP amenities to ensure that the correct Standard is maintained (as per management request).
• Ensuring measurable quality objectives are established and actively participate in the review of these objectives.
• Actively promote an awareness of customer requirement.
• Ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
• Provide constant coaching, counselling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization.

Requirements:

• At least 3 years of progressive experience in a hotel or related field
• 2 year of Front Office Supervisor experience
• Knowledge of Opera PMS
• Good command of the English, Russian and Azerbaijani language is essential, both written and verbal. 
• University degree from a Hospitality related program preferred.
• Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift.
• Handling guest complaints at highest service levels
• Dealing with high profile guests
• Must possess excellent communication skills
• Personable, enthusiastic, self-motivated and able to work independently
• Must be able to work shifts - days, evenings, overnight, weekends and holidays
• Leadership experience in large teams

Candidates are requested to send their Application Forms/CVs to career@bilgahbeachhotel.com until March 31, 2017.

Please indicate the name of the position “Guest Service Manager” you are applying for in the subject line of the email. Otherwise the candidacy will not be considered in the review process of the applications collected.

Please be advised that only shortlisted candidates will be invited to the further stages of the recruitment process.