HOLIDAY INN : FO Supervisor
At Holiday Inn® we want our guests to relax and be themselves which means we need you to:
• Be you by being natural, professional and personable in the way you are with people
• Get ready by taking notice and using your knowledge so that you are prepared for anything
• Show you care by being thoughtful in the way you welcome and connect with guests
• Take action by showing initiative, taking ownership and going the extra mile
EXPECTED RESPONSIBILITIES:
Represent the FO Manager in his/her absence.
Know the standards and put them into practice in his/her daily work, thus actively pursuing the hotel’s objectives.
Provide support to all the reception Team Members in order ensure a smooth, prompt and polite service.
Supervise the order and cleanliness of the reception area and the appropriate appearance of all Team Members.
Carry out regular checks in the reception and foyer area in respect of the cleanliness, modernity and good condition of the equipment and installations.
Obtain information on the volume of business using the occupancy forecast und draw up a work schedule optimized to this, in good time, by agreement with the FO Manager.
Draw up the holiday list by agreement with the FO Manager.
Participate regularly in training courses and put the skills learned there into practice.
Check that standards are maintained by targeted training.
Recognize training requirements; assist in developing training plans and training courses for Team Members.
Ensure a good, performance oriented working environment within the department and motivate his/her Team Members.
Inform his/her Team Members regularly on all new and current offers of Holiday Inn and monitor their sales strategies in daily business.
Take regular part in meetings and shift handovers.
EXPECTED QUALIFICATIONS:
Minimum of Bachelor degree
At least 3 years of experience
Skills of teambuilding, people management, organization, coaching and negotiations
Strong process and planning mindset
Organized and focused on delivery to deadlines
Structured and process driven approach to work
Excellent communication skills
Proficiency with computers and computer programs, including Opera & etc.
Proficient in Azeri and English, Russian is preferred
Interested Candidates, please send your CV to cv@hi-baku.com
Please type “FO Supervisor” in the subject line of your message.
CVs without position name Indication in subject will not be considered