"Bilgah Beach Hotel" işçi axtarır - VAKANSİYA

Xəbərlər 23 May 2017 00:00 785
"Bilgah Beach Hotel" işçi axtarır - VAKANSİYA

Position: Telephone Operator at Bilgah Beach Hotel Baku

Department: Front Office

About Bilgah Beach Hotel:

Bilgah Beach Hotel idyllic seaside retreat is conveniently located 10 minutes from the airport‚ with sophisticated facilities and superior service that redefine prestige. Here‚ soothing spa treatments‚ exceptional dining options and modern accommodation combine to ensure a memorable experience for every attendee. Set alongside a 300 metre stretch of beachfront on the Caspian Sea‚ Bilgah Beach Hotel offers contemporary luxury just minutes from Baku’s bustling City Center.

Main Duties

• Answers incoming calls.
• Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
• Places outgoing calls.
• Receives guest messages and deliver the same to the guest.
• Logs all wake-up call requests and performs wake-up call services.
• Provides information about hotel services to guests.
• Understand the telephone operator board or PBX switchboard operations.
• Knows what action to take when an emergency call is required.
• Assists in reporting telephone equipment or service complaints and problems.
• Following telephone etiquette 
• To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
• Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
• Must be polite and courteous while answering the phone.
• Keep records of calls placed and received by all departments
• Update directory information on the front office software.
• Process guest wake-up calls.

Requirements:

• Previous hotel-related experience 
• Good command of the English, Russian and Azerbaijani language is essential, both written and verbal. 
• University degree from a Hospitality related program preferred.
• Skills in dealing diplomatically with the public under stressful conditions.
• Handling guest complaints at highest service levels
• Dealing with high profile guests
• Must possess excellent communication skills
• Personable, enthusiastic, self-motivated and able to work independently
• Must be able to work shifts - days, evenings, overnight, weekends and holidays

Candidates are requested to send their Application Forms/CVs to career@bilgahbeachhotel.com until May 31, 2017.

Please indicate the name of the position “Telephone Operator” you are applying for in the subject line of the email.

Otherwise the candidacy will not be considered in the review process of the applications collected.
Please be advised that only shortlisted candidates will be invited to the further stages of the recruitment process.

OXŞAR XƏBƏRLƏR