"Shamakhi Palace Sharadil" işçi axtarır - VAKANSİYA

"Shamakhi Palace Sharadil" işçi axtarır - VAKANSİYA
Xəbərlər 4 Sentyabr 2018 17:39 827
"Shamakhi Palace Sharadil" işçi axtarır - VAKANSİYA

Shamakhi Palace Sharadil is looking for candidate for the position Hotel Telephone Operator.

JOB TITLE:  HOTEL TELEPHONE OPERATOR

REPORTS TO: Front Office Manager

POSITION SUMMARY:

Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
Takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel events.

TELEPHONE OPERATOR DUTIES AND RESPONSIBILITIES:

• Answers incoming calls.
• Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
• Places outgoing calls.
• Receives guest messages and deliver the same to the guest.
• Logs all wake-up call requests and performs wake-up call services.
• Provides information about hotel services to guests.
• Understand the telephone operator board or PBX switchboard operations.
• Provides paging services for hotel guests and employees.
• Knows what action to take when an emergency call is required.
• Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
• Assists in reporting telephone equipment or service complaints and problems.
• Following telephone etiquette (! Must read).
• Trains or assists with training new telephone operators in performance of job duties.
• To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
• Multitasking abilities 
• Must be polite and courteous while answering the phone.
• Open and close telephone functionality on the hotel front office software.
• Keep records of calls placed and received by all departments and recording the call charges.
• Setup conference calls in different locations and time zones.
• Update directory information on the front office software.
• Provide relay service for hearing-impaired guests.
• Provides a paging service for hotel guests and employees. Process guest wake-up calls.

Requirements:

• At least 1-year experience in FO 
• Hospitality experience is required 
• Excellent written and spoken English, Russian and Azerbaijani languages
• Motivated personality, ambitious to learn about business

We offer:

• Transfer from-to Baku while day offs
• 5 working days per week during Low season, 6 working days per week during high season
• Medical insurance
• Accommodation is providing by Hotel
• Meal (3 times per day) is providing by Hotel
• Salary: 450 AZN plus bonuses

Resumes should be sent to mail address: aytaj.abdullayeva@pmdhospitality.az

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