"Excelsior Hotel & Spa" işçi axtarır - VAKANSİYA

POSITION  :  Restaurant Supervisor

DEPARTMENT : Food & Beverage

RESPONSIBLE FOR : Wait staff

REPORTS TO : Food & Beverage Manager

PRIMARY OBJECTIVE OF POSITION

To supervise service and wait staff, as well as service guests within the restaurant to maximise guest satisfaction and food and beverage profitability.  All work is carried out in line with the hotel’s guidelines, food and beverage sales and marketing plan, the restaurant business plan, and corporate guidelines and service concepts.

TASKS, DUTIES AND RESPONSIBILITIES

SUPERVISE SERVICE AND WAITSTAFF AND SERVICE GUESTS IN THE RESTAURANT TO MAXIMISE SATISFACTION AND PROFITABILITY

• Ensures that guests receives quality service by providing work direction for restaurant staff
• Supervises wait staff, verifying that their workstations are stocked neat and orderly
• Ensures that the dining room is ready for guests by checking overall condition of restaurant regularly
• Insures that restaurant premises is in neat and orderly condition at all times
• Provides guests with quality service by monitoring staff assignments and responsiveness
• Performs all service duties of the restaurant
• Coaches staff to achieve restaurant revenue goals 
• Actively pushes high profit food and beverage items, and informs staff of such to increase sales 
• Greets and seats guests, and makes sure that they receive prompt, courteous and efficient service
• Seeks appropriate opportunities to communicate with guests to personalise the restaurant service
• Keeps restaurant premises, FF&E, silver, glass, porcelain etc. clean and in good working order
• Ensures readiness and compliance among all staff 
• Utilises supervisory skills, effective communication, and motivation to maximise employee productivity and satisfaction
• To work pro-actively to minimise complaints from guests
• Stays abreast of applicable liquor laws, hotel rules and restaurant limitations 
• Checks that all food and beverage sales is registered and paid for appropriately
• Checks the restaurant reservations to be aware of VIP guests, and uses name when appropriate 
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests 
• Is well updated on, and possesses solid knowledge of the following:
- Hotel health and safety policies and procedures
- Current alcohol and liquor licensing
- Hotel and corporate marketing and promotional programmes
- Corporate clients, returning guests, and guests generating high business volume

E - mail : hrm@excelsior.az